Customer Care Consultant (Former Employee) – Dallas, TX – 8 February 2017
A typical day at work consist of building rapport with new customers. I learned that everyone has different needs for pre paid debit cards. I was able to learn new systems and learn how to active listen more in order to deliver great customer service. The management team was awesome. The hardest part of my job was saying goodbye. The relationships that were built can never be replaced.
This company is horrible to work for, training is horrible, work hours are 12 to 14 hours no complaining. Unprofessional. No balance for work life. Management is all over the place with policies and guidelines.
You eat food alot.
Managmemt is the worse on all levels, One trainer and hes knowledgeable but unprofessional in everyway
A fast paced company with opportunities to grow if you're committed to the company. NetSpend is located downtown which is a plus to explore Austin scenery. NetSpend is known for great community involvement.
it was a good introduction in the industry. you have to take initiative. very independent mindset is required. my coworkers were very friendly and helpful. lots of small groups, very hard to get into. lots of clicks.
Developer (Current Employee) – Atlanta, GA – 2 December 2015
Friendly people, intelligent people, free Keurig Coffee, snacks, and soft drink. I a nice building in Dunwoody, GA, free parking, people are helpful and responsive, free workout room with free weights and machines. Working alongside of colleagues and learning from them is the most enjoyable. Fun work place with supportive management.
Friendly people, intelligent people, free Keurig Coffee, snacks, and soft drink. I a nice building in Dunwoody, GA, free parking
Held multiple positions (Current Employee) – Austin, TX – 15 July 2015
Great place to work and lots of opportunity. Great team and people environment. Only one downside: pay is a little lower than other similar positions at other companies. Not majorly lower, but still worth a mention.
the company works to make things fun by offering different types of in-office events. The culture is lax and can be fun. The downside is the lack of career path within the divisions of the company. People have to either move divisions or change their career path in order to advance.
Not the place to work if you can't handle medium/ high stress and the call center atmosphere
Customer Service Representative (Current Employee) – Austin, TX – 8 January 2015
Let me start by saying that I didn't want another call center job when I started working here but I was out of work for a little over a year and took what came my way. I've worked for this company for almost a year now and at first it was an acceptable work option with potential for possible quick advancement. They only hire for my department from tem agencies. After being a temp for 3 months I became a perm employee and that is around the time things started to change and I started to see that this may not be the best place to work for me. I am anemic and don't like to be too cold it causes all kinds of problems for me. Well one of them is the loss of my voice. Since this is a call center if you can't speak you can't work. I was sent home early due to not being able to work. I didn't return to work another day after going to the doctor and being advised that I had a sinus infection. I brought a doctor's note to get my absence excused but still got the attendance point. I was told that the absence would not negatively affect me but it did. A few months later I ended up having more issues with my health and missed two more days of work and I brought another doctor's note and was told again that it wouldn't affect me. I ended up on a verbal warning for attendance that I wasn't even told about until 6 months later when the point started to roll off. I started to get super stressed out behind all of this and had an anxiety attack at work. Instead of showing concern for my well being I was told that I might need to find another job if this job was causing me stress. My supervisormore... is almost never there so when rules change my team is always the last to know. We don't get our weekly one on ones. They picked me to permanently be on a special project where I have to do extra work outside what I was hired to do but I'm not getting paid any more money which is unfair since the bilingual reps get paid more for more work. there is no protection from verbal attacks/ threats from the callers. We were told in training that we could transfer those calls to a supervisor because we don't have to be spoken to that way. They hired a supervisor for outside the company and she told all of the leads that they don't need to take any calls from the reps unless the customer request a supervisor. I get cursed at all day every day. I've had customers tell me that they hope I personally die in a fire or that someone steals my personal funds and nothing ever happened to protect us. You would need to have a very thick skin in order to work for this company, but if you enjoy being treated like a person I wouldn't recommend this job. I'm still there because I have bills to pay but as soon as I get another job I'm getting out of there and not looking back. I'm sure I would like this job more if I'd gotten into another department instead of pay card.less
Oppurtunities, but should have better trained employees.
Customer Service Specialist (Former Employee) – Austin – 13 October 2014
This is a call center. People learn about financial transactions, but are not given the chance to become specialists at online credit card banking. There is a lot more potential to get better educated employees that have the ability to explain transactions better to economically/educationally disadvantage populations. If one of the oat successful companies in the world hire for similar jobs in a call center that pays slightly more and offers a broader range of activities and responsibilities for a job, Netspend can give up their Draconian pre qualification tests that do nothing to indicate a potential employee's reliability or trustworthiness. It's downtown, so it's a great place to work and have more cultural and educational opportunities.
Stable, good insurance
The mantra that the customer is always right, even when they're cursing and making threats, needs to be changed to a partnership of better respect and communication
Customer Service Representative (Former Employee) – Austin, TX – 25 April 2014
I helped customer with their banking information. I took incoming calls regarding there checking accounts reviewed all information such as pending direct deposit and went over transactions. I also disputed charges that customer stated were fraud and not made by the customer. I helped customer with online banking by signing up and walking through any online processes.