NetSpend Employee Reviews

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Good job with good pay
Recovery Specialist (Current Employee) –  Austin, TXOctober 2, 2017
Just didn't like the hours since i'm a mother it was not stable hours. It also Depends what department you're working in too so be sure to ask about your hours
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HIgh pressure and competitve
Quality Assurance Automation Engineer (Current Employee) –  Austin, TXSeptember 28, 2017
Can be a very political environment; this may not be true for all groups. Not all coworkers are cooperative with their colleagues.

There are some very nice people there, depends on the group.
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Innovative workplace
Director (Former Employee) –  Austin, TXAugust 12, 2017
This was a growing company that required the accounting team to be creative in how it accomplished its long term goals while being productive in monthly recording and reporting financial activity internally and externally to participating banking institutions.
Pros
Everyday was a new challenge
Cons
software had to be developed internally to meet external bank reporting needs.
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Good place to work
Consumer Behavior Researcher (Former Employee) –  Austin, TXJuly 2, 2017
profit making company so it was good to be part of it.
growth mode so it was interesting to work in
manager was great to work with, helpful and nice
location is DT so traffic sucks
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Nice workplace
Customer Service Representative (Current Employee) –  Austin, TXJune 14, 2017
Nice place to work great staff with positive energy. I have worked here for about two years and feel they really take care of the staff. Annual cooks offs and customer appreciation events.
Pros
Nice people
Cons
Healthcare
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per pay card
Customer Care Specialist (Former Employee) –  Austin, TXJune 10, 2017
I talk on the phone to people who were bad about the cards fee everyday A typical day about 100 people calling you names over the phone I leaned I di not like phone jobs
Pros
you did get paid good
Cons
yyou have sell something i did not use
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Okay Work place
Partner Services Representative (PROMOTION) (Former Employee) –  Austin, TXMay 18, 2017
Okay work place. Terminix wasn't a bad employer but they need to have a better system with their management. Pay rate when I was there wasn't the best.
Pros
Great co workers
Cons
low pay and the management sucks
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Good Learning techniques during training period
Netspend Customer Service Representative (Current Employee) –  mandaluyong city philippinesApril 1, 2017
Spi Global is a good stable company, where you can work with your open policy management. Managers, Workforce, Quality Assurance Team, Supervisor and Team lead are approachable and ever ready to support you to perform your job.
Pros
management is approachable
Cons
none
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Exceeds expectations
Area Sales Manager - Northeast (Former Employee) –  New York, NYFebruary 26, 2017
Netspend was a wonderful work atmosphere that encouraged organic growth. They had a great support system, and their business model when changed was clear and precise.
Pros
Support
Cons
Not much room for advancement
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Fun work environment
Customer Care Consultant (Former Employee) –  Dallas, TXFebruary 8, 2017
A typical day at work consist of building rapport with new customers. I learned that everyone has different needs for pre paid debit cards. I was able to learn new systems and learn how to active listen more in order to deliver great customer service. The management team was awesome. The hardest part of my job was saying goodbye. The relationships that were built can never be replaced.
Pros
incentives and bonuses
Cons
healthcare
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Bad managers
Fraud Analyst (Former Employee) –  Austin, TXSeptember 3, 2016
This company is horrible to work for, training is horrible, work hours are 12 to 14 hours no complaining. Unprofessional. No balance for work life. Management is all over the place with policies and guidelines.
Pros
You eat food alot.
Cons
Managmemt is the worse on all levels, One trainer and hes knowledgeable but unprofessional in everyway
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N/a
Account Coordinator (Former Employee) –  Austin, TXAugust 15, 2016
A fast paced company with opportunities to grow if you're committed to the company. NetSpend is located downtown which is a plus to explore Austin scenery. NetSpend is known for great community involvement.
Pros
great internal opportunties
Cons
lack of communication from managment
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Great place to start your career.
Fraud Prevention Representative (Former Employee) –  Austin, TXJune 30, 2016
Even though it is a call center environment, it is one of a relaxed and casual environment that rewards dedication and hard work.
Pros
Wide variety of people, Free Drinks/Cheap Snacks, Competitive Pay
Cons
As any beginning job, one may find it difficult to break through to management or higher tiered positions.
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Very collaborative workplace
Vice President, Customer Support Services (Current Employee) –  Austin, TXJune 11, 2016
Started well, ended as a bureaucratic nightmare. Too many bosses and not enough workers. It was a great startup that ended up being owned by a very restrictive corporate organization.
Pros
Very Open atmosphere
Cons
Limited opportunity for advancement
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Awful
Fraud Analyst (Former Employee) –  Austin, TXJune 7, 2016
The worst company I have ever worked for. It is super ghetto and the call center looks like a Nike sweat shop in the Philippines.
Pros
none
Cons
everything
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Good opportunity
Senior Acquisition Marketing Manager (Current Employee) –  San Mateo, CAApril 27, 2016
Good opportunity. Collaborative, and Very Data Analytics Focused.

Company that embraces technology in the marketing digital age.
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good work experience
Sr. Financial Analyst (Former Employee) –  Austin, TXJanuary 14, 2016
it was a good introduction in the industry. you have to take initiative. very independent mindset is required.
my coworkers were very friendly and helpful.
lots of small groups, very hard to get into. lots of clicks.
Pros
location
Cons
work life balance, management oversight
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Great Place to work
Developer (Current Employee) –  Atlanta, GADecember 2, 2015
Friendly people, intelligent people, free Keurig Coffee, snacks, and soft drink. I a nice building in Dunwoody, GA, free parking, people are helpful and responsive, free workout room with free weights and machines. Working alongside of colleagues and learning from them is the most enjoyable. Fun work place with supportive management.
Pros
Friendly people, intelligent people, free Keurig Coffee, snacks, and soft drink. I a nice building in Dunwoody, Ga, free parking
Cons
none so far
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Great office environment clean and friendly co-workers.
Customer Service (Current Employee) –  Austin TXSeptember 2, 2015
It is a great place to work the company offers a lot of incentives for the employees. However, no growth for me with the skills I have in the medical field.
Pros
employee of the month free lunch
Cons
flexible work hours
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Great place to work and lots of opportunity
Held multiple positions (Current Employee) –  Austin, TXJuly 15, 2015
Great place to work and lots of opportunity. Great team and people environment. Only one downside: pay is a little lower than other similar positions at other companies. Not majorly lower, but still worth a mention.
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Overall rating

3.8
Based on 36 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.5
Job Security/Advancement
3.2
Management
3.2
Culture
3.4