• Obtaining feedback from the practitioners, making updates to the QMS and training the staff on the process changes.
• Actively participating annual Customer Experience Survey, Planning and implementing Post survey activities like deriving the action plan at IG, Account and project level and implement & track it till closure.
• Identify the gaps between the CMMI requirements and their implementation in the QMS – less
Senior System Engineer (Former Employee), Bangalore,India – October 18, 2014
Pros: lots of responsibilities
Cons: less leaves
Friendly environment with in team. HR are helpful give importance to employee's quesries. Management is also good. Lots of responsibilities which will allow individual to master in his particular area.
Process Specialist (Current Employee), Bangalore – October 18, 2014
I have learned lot many things as a HR like recruiting people, people management skills, team building, etc., Management is average. My co-workers are very supportive My job is a very challenging Most enjoyable part of job is Reporting
Systems Engineer (Former Employee), Pune, India – October 14, 2014
Infosys is very ethical, transparent in its organization. They strive to abide by the principles and ethics. It is a company that helps its employees maintain a healthy balance in work and other activities.
Senior Software Engineer (Current Employee), Hyderabad, AP – October 13, 2014
Pros: huge company
Cons: low visibility
Good Place for starters. Management is very supportive. Need to work very hard at client locations. Enjoyable part is the benefits provided by the company. This includes recreational aspects in a campus.
Excellent place to gain Customer service Experience
Process Executive (Former Employee), Bangalore, KA – October 13, 2014
• Handled a high influx of inbound calls within a dynamic call centre environment. • Increased customers’ experience by providing adequate information on customer related services: billing enquiries, bill payments, booking after sale services and addressing customer grievances. • Maintained a positive and cooperative tone with both customers and co-workers. • – more... Strived for first call resolution of customers’ issues and resolved them efficiently and professionally. • Exercised strong interpersonal communication skills with customers and department personnel – less
Senior Process Executive in the following areas (Current Employee), Chennai, TN – October 12, 2014
Pros: no free lunch
Cons: long hours
: Sourcing and Procurement Areas known: Shopping Cart approval, Converting Purchase request into Purchase Orders, Approving the blocked Invoices and Unblocking those and following up for overdue deliveries
Adequate opportunities to learn in-demand technologies
Systems Engineer (Former Employee), Chandigarh, India – October 10, 2014
Client satisfaction was the top priority at the company. The 6 month IT training is one of the best you can get in the world. Work culture is quite professional. They have the biggest companies in the world as clients. Good exposure to the corporate sector.