Convergys Employee Reviews

Found 719 reviews matching the search
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Fun workplace with industry best salary and benefits
SACCE (Former Employee) –  Gurgaon, HaryanaJuly 27, 2017
One major meal and one minor meal free daily coupon. Free cab from home to office. Medical facility. Provident fund. Fabulous rewards and incentives. Parties every month. Fun environment. Excellent trainers. Great crowd. Fantastic workplace and building. Supportive managers. World leader in contact centers. Excellent launching pad for careers in customer service.
Pros
Free meals, cab, medical facility. Provident fund. World class training.
Cons
Frequent changes in shift timings.
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Productive and fun workplace with many activities
Senior Technical Support Representative (Former Employee) –  Gurgaon, HaryanaJuly 25, 2017
Days were always happy at work.
Loads of things, Technical knowledge of internet troubleshooting, customer service hacks and many more
Management was super informative and helpful.
Workplace Culture was really awesome.
There was no hardest part in the job.
Fun with work was the best thing.
Pros
Free Transport
Cons
None
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Sr.Customer care officer
Sr. Customer Care officer for AT & T (Former Employee) –  Mumbai, MaharashtraJuly 21, 2017
Enjoyed taking inbound calls and interacting and solving queries about bills concerns.

Providing full customer satisfaction and handling various clients and queries.
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Good Learning
Sr. Customer Service Representative (Former Employee) –  Gurgaon, HaryanaJuly 16, 2017
I worked at Convergys India full-time (More than a year)

Pros

Job satisfaction n brand value.
Good work culture with excellent trainers n managers.
Excellent hiring process with talented recruiters.
Good location n facility.

Cons

No challenges as such however can improve n install some good vendors in the cafeteria with good quality of food.

Advice to Management

Display some more motivation to the employees.
Employees expect good appraisal n increments.
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New learnings and great fun with serious work
Senior Sales Associate (Former Employee) –  Bangalore, KarnatakaJuly 15, 2017
Days starts with going through and answering emails, working on requests, clients & customers and peers.
Learned a little technical work related to networking.
Also got opportunity to serve customers over chat.
Fun loving and co-operative environment which helped to work through any challenges at work.
Not too hard, however, challenging to learn the technical views which I never even thought about.
Understanding the requirements needed by clients/customers, working on them, contacting clients/customers on their requests via calls, emails or chat, schedule meetings with them, finding out and completing the requests were all enjoyable.
Continuous everyday learning.
Pros
Work environment
Cons
Less pay
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A Good place to work with good salary benefits
Technical support associate (Current Employee) –  Thane, MaharashtraJuly 13, 2017
A good place to get the grasp of the typical US technical support handling the customers from US and Canada.
Good Salary benefits and Work Friendly culture.
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Woork life balance is not balanced
Senior Customer service Executive (Former Employee) –  Gurgaon, HaryanaJuly 13, 2017
Start a career to learn the best operation knowledge.
The process start from calling and huge business to understand the telecom industries.
They give opportunities to freshers to lean themselves.. just because they can understood the situation or work of the company.
Pros
Both side cabs, good incentives.
Cons
Management need to have healthy conversation with employee
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Unprofessional yet fun job environment
Technical Support Associate (Former Employee) –  Bangalore, KarnatakaJuly 12, 2017
Company experience depends on the team you are and the process you work for.I was into a really demotivating team but a good process. other then cafeteria other facilities are good. And really appriciatable CAB facility.
Pros
Free and Reliable cabs
Cons
work culture should be more professinal.
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Good
Technical Support Associate (Former Employee) –  Pune, MaharashtraJuly 10, 2017
It was a good company working with. Great working environment , great team leaders, awesome staff and working environment was having fun with work all the time
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A workplace with good environment.
Technical Support Associate (Former Employee) –  Gurgaon, HaryanaJuly 10, 2017
The organisation is a valuable name to start your career with. The environment is good enough and employees are provided ample chances to progress in their career.
Pros
Good environment
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Feels Like Home
Customer Care Officer (Former Employee) –  Bangalore, KarnatakaJuly 10, 2017
Employees are treated really well by the management. We have lot of fun activities at work which keeps employees motivates. Frequent sponsored parties helps to build rapport with the other teams.
Pros
Free Lunches
Cons
Growth Options
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fun and challenging place to work
TECHNICAL SUPPORT OFFICER/ CUSTOMER SERVICE (Former Employee) –  MumbaiJuly 9, 2017
Nice place to work with lot of benefits of achieving goals. Work atmosphere is good. Helpful colleagues and incentives not at par with huge multi nationals.
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Friendly working envorinment
Technical Support Officer (Former Employee) –  Thane, MaharashtraJuly 7, 2017
Basically a good company to work with as the TL and the manager are very supportive and understanding.It was a learning curve for me so enjoyed working here.
Pros
Nice working envorinment
Cons
Extra working hours
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Project associate (real estate)
Project Associate (Former Employee) –  Bangalore, KarnatakaJuly 7, 2017
Very good management, a great learning team and supportive management, but yeah less salary and incentives. very good projects to handle and great leaders to support and work for.
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Productive shop floor work
Sr CCE, Asst. Team Leader (Former Employee) –  Gurgaon, HaryanaJuly 6, 2017
As a call center, taking inbound calls can be fun and tiring at the same time
Management shall always be pushing for improvement and that can be tough at times
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Management
Sale Executive (Former Employee) –  Gurgaon, HaryanaJuly 6, 2017
I worked with convergys for 2 years.. It was okay to work for 1 year after that management become worst day by day.... No personal life space ,, no career growth. We can not manage our personal life with convergys. The hardest part of the job was no break at all if the chat flow high.... Even we were forced to starch the shifts ...... The good part was they organize a functions but that is for the management only even if entire floor was banging with song even then we are not allowed to move our eyes from system...... Very bad experience.....
Pros
Culture activities
Cons
Long hours of shift.... No value of employees
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Highly competitive with fun
Associate Trainer (Former Employee) –  Gurgaon, HaryanaJuly 5, 2017
Convergys is a kind of company which keeps you on your toes, for me the typical day at work was Graduation day of the new hires and I had to negotiate with management to let everyone hit the floor by showing their "Transitions Targets".
However with the passage of time I got accustomed to the working environment of the company and I started tacking the pressure so calmly, understood time management and emotional intelligence and I was known as committed person, moreover I reinforce my skills on Excel, Six Sigma projects, training deliveries etc.
Management was very supportive and strict towards Company policies on which I also see eye to eye with them.
The work place culture was highly competitive and everyone used to be cascaded their numbers hourly. The one who proactively participate in all the team activities is for sure a future Leader in Convergys.
During rain or festival meeting the assigned targets with less staffing and making sure of less attrition rate.
There were many enjoyable part of the job but the most enjoyable was to be awarded for your performance in R&R.
Pros
Learnning
Cons
Improper communication
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nice
Sales Associate (Former Employee) –  Thane, MaharashtraJuly 5, 2017
Good place to work and nice place where there is growth because you cannot be at same position for years and years, you have to grow a bit, so this is a good company to work with
Pros
management
Cons
break timings
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Workplace is good
Escalation Engineer (Former Employee) –  HaryanaJuly 3, 2017
Convergys is counted in the top BPO's of World.

A person can earn well in convergys with good incentives paid in the particular project.. also a person can improve Communication Skills.
Pros
Friday Fun
Cons
Breaks
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Great learning and experience
Team Leader - Operations (Former Employee) –  Gurgaon, HaryanaJuly 2, 2017
Fantastic Enjoyable
Managing big teams
Thorugly professionals
Smart People
Late night shifts
Work culture
Managers and senior managers were easy to approach
Pros
Free Meals and Cabs
Cons
Call Centre itself is not a long term career for me
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Overall rating

3.5
Based on 10,958 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3