Senior Customer Care Representative, Gurgaon India (Former Employee) – Gurgaon, Haryana – May 23, 2017
There are good opportunities to advance your a career. Management is very supportive of your ideas and suggestions. Telecommuting is permitted, flexible schedule. The company offers good benefits, and also provide additional training to continue learning new skills. You get to work with some great people from all over the world.
I was rehired in Convergys as Quality Analyst for AT&T process. I was very happy with my job however later process started to ramp down and one day we got to know that AT&T is now closed therefore we were asked to leave the company.
Customer Service Associate (Former Employee) – Bangalore – May 11, 2017
This was my first job ever in a call center,I have in all the possible shifts from day to ate in the night.This role was very challenging,dynamic,interesting,rewarding and fun.Our client was a telephone company and we had to solve customer queries,take bill payments,solve issues and make on call sales.We would speak to atleast 100-150 cutomers a day and calls would last 5 min to 30 min.It was very fulfilling to solve customer queries and end the call with a satisfied customer.
India center has not grown since last few years. Company is observing lot of cost cutting, lack of development and growth opportunities. We are compromising on talent pool which will impact the future leadership quality.
Technical Support Executive (Current Employee) – Thane, Maharashtra – May 3, 2017
I enjoyed the people I worked with. It was a friendly and fun atmosphere and I actually enjoyed going into work each morning. One of the reasons I am leaving is that I felt I was not challenged enough at the job. As a new employee in the working world, the company offered me a great opportunity for a good entry level position – one that I’ll always be grateful for. However, after being there for so many years, I felt I was not able to reach my full potential because of a real lack of challenge. There really was no room for advancement in the company. While I did enjoy working there and appreciate the skills I developed while with the company, I feel my skill set can be better utilized elsewhere, where my capabilities are more recognized and there is the opportunity for growth.