Technical Support Officer (Former Employee) – Gurgram, Haryana – February 17, 2018
Worked in convergys India for 8 months, it provided me an opportunity to work and a good knowledge. I learned a lot about management and handling call. Time to time there were many appraisals and my work was appreciated.
Customer Support Escalation Engineer (Former Employee) – Gurgaon, India – December 1, 2017
I am very satisfied that I joined this company. The job that I did was a thankless job wherein I have to work with a lot of customers on phone and on email and troubleshoot their problem related the Microsoft Office or Windows. I was an escalation engineer and customer most likely were irate and used to yell on us. We have to keep our calm and apologize even if we did not make any mistake, this job taught me how to say patient. I generally think one should at least do customer handling for once in their entire career. But, the most enjoyable part of my job was that even if the customer was not happy of we had to talk them out solve their problem, and mostly we did that.
Technical Support Executive (Current Employee) – Gurgaon, Haryana – November 26, 2017
Its a very good experience to work with such a good organisation which helped a lot to enhance my skills and communication and other things like management skills and how to work in a competitive environment confudently
Customer Care Executive (Former Employee) – Gurgaon, Haryana – October 31, 2017
I have worked with Convergys for the last 19 months and it's been nice working with this organization. It was a new job learning from the beginning till the end of my journey. I really feel so proud to be working with this organization which I think it was a lucrative opportunity and was so precious moments in my life.
Customer Service Executive (Current Employee) – Thane, Maharashtra – September 28, 2017
Nice place to work at. Always enjoyed my tenure with mngmnt and other staff. Enjoyed playing games and winning performance rewards and recognition. Managers being cooperstive always helped in managing professional and personal life.
Home pick up and drop facility.
9 and half hour working with 30 mins reporting and 30 mins buffer time for home drop.
I joined this organization as Team Leader Operations for Microsoft program in year 2003 and currently working as Senior Operations Manager. Hardest part of job is doing night shifts since most of my clients are doing US shifts, rest everything else is good.
Good Work culture
Shift Timings, I am doing night shifts would like to move to day job
CSR (Customer Service Representative) (Former Employee) – Thane, Maharashtra – September 8, 2017
Learned Excellent communication, Management, work culture is really good and smooth, hardest part pf the job is keep improve . enjoyable is team work bonding and support. Every day was a new set of learning and experience.
CSA (Former Employee) – Gurugram, Haryana – August 23, 2017
I would love to work there again if they get good sales process and create opportunity to earn incentives. We are working for money and if its not meeting your basic needs then we should try something else.