American Express Employer Reviews

Taking escalated calls in our call center to help Card Members with their issues and resolve any problems in the best possible solution. I Work with many different people and computer programs such as PowerPoint, excel and publisher. Most of my days are spend with Excel and typing documents for clients. I get my documents done for my manager on time – more...  everyday, the hardest part is talking to angry customers because of something that should have never happened. I love my Co-workers and my management is the best. You learn somehting new everyday and thats what makes this unique. – less

While employed at American Express I learned the importance of working in a Team environment and how that played into satisfying the Customer. Regardless of what role I held the focus was always on the Customer, both internal and external. It took more than just one person to accomplish a goal so the Team concept was vital. I worked with a great group – more...  of people who made the job both fun and rewarding.

The most enjoyable part of my job was being able to come up with creative and innovative ways to satisfy a customer. The hardest part of my job was sometimes not being able to satisfy a customer due to circumstances beyond my control such as policy or compliance and having to deliver that message to a customer that was counting on me. – less

A typical day at work would consist of providing excellent customer service while assisting card members with billing inquiries, payments, billing disputes and discussing free products and services. Through out this position I have gained confidence in my abilities to "wow" the customer. I was also assigned the role as team captain for relationship – more...  care, which consisted of call monitoring and one on one feedback with my peers. I enjoyed everything about the company as well as my position as a customer service representative. – less

Fast paced environment with multiple daily interactions with all level of management. Professional yet relaxed atmosphere with plenty of resources to be setup for a successful career.

American Express afforded me the opportunities to gain an education in the both the business and obtain my degree.

Typical call center environment. Took close to 80 calls per day to try to service customer needs and upsell them to increase their card services.

My day was 95% project related. I lead finance inititives that included involvement from different parts of the organization accross the U.S. as well as Canada, England, India and South America. It was generally high stress with aggressive deliverable timelines. I enjoyed the travel and working with many culturals. The most challenging aspect of the – more...  job was ensuring all communication was understood, and expectations were met, accross cultures and management groups. – less

Benefits are okay, but they treat you like an indentured servant. After 23 years with them I was forced to make a decision, stay and lose my sanity or retire and lose everything else. I chose the latter.

Daily reconciliation of purchases and sales of stock
Journal Entries for adjustments and forfeitures
Monthend, quarterly and annual financial reports

A very enjoyable place to work. Great Travel benefits that allowed me to travel many places.

I found that American Express was a company that had an excellent reputation, and was a stepping stone to gaining experience to move up in your choosen profession.
Advancement was limited depending on the goal that you wanted to reach.
Company politics was brutal at upper levels.
As a whole I enjoyed the experience.

A typical day at work would be assisting your customer/client with whatever needs they may have called in to be assisted with in the most professional manner. Showing them that you are there to handle their needs. Everyday there are new questions and concerns, and that gives you the opportunity to go over and beyond for the customer and the ones after – more...  them. Co-workers are always team-players and helping one another with difficult tasks, but makes sure it's done with the correct answer. The most difficult part of the job is selling to someone who was never interested. The most enjoyable part is hearing the smile in a customers voice because of your excellent customer service. – less

Thoroughly enjoyed the job of recruiting financial advisors and providing informative seminars for the states of ME, NH and VT. Successfully increased number of advisors in the territory, thereby increasing sales. Co-workers and VP alike were highly supportive. Travel to all three states was the hardest part, but I liked meeting new people. Enjoyed – more...  encouraging and helping the new advisors meet their goals. – less

As a travel consultant, I handled business clients travel arrangements booking air, car, and hotel arrangements. Most times working directly with their assistant. Exchanged tickets, processed refunds, and any other transactions requested by the client. Later, I became a Quality Assurance Auditor. I was responsible in ensuring that all tickets (paper – more...  or electronic) were correctly issued, exchanged, or refunded. I audited all travel transactions making sure that the necessary and correct documentation was entered into each record before ticket issuance. Responsibilities also included tracking and inventorying unused, and partially used tickets for later use. – less

overall a great place to work fast fun always learning. coworkers were all great. i enjoy it overall

-learned to activate gift cards for customers
-good customer service skills gained
-great team leads and managers
-made you feel welcome, even if you didn't know how to handle a call right
-trained you till you got it or was comfortable on your own
-sales games were always a motivation to get better and more calls at a certain time

Great Company that knows how to select talent when it pertains to managment.

This is an excellent company to work for. I am happy to be apart of an awesome team. American Express promotes growth .

Going to work was a joy for me. Being in a leadership role truly gave me a sense of "belong" where I had the opportunity to make a difference in the lives of individuals by showing them their potential and helping them believe in themselves; elevating their confidence. Seeing the glass have full instead of half empty all the time. Putting our heads – more...  together..myself and my coworkers were a team. We tried to do things collaboratively and shared best practices for the betterment of the business. Understanding the company's vision from management and being able to carry this out to my team and break it down so they can understand the big picture is something that management always looks for. How effectively can you influence your people to get the best out of them. The hardest part of my job was keeping the momentum going without losing myself in the process. You'll never have the team 100%...but I belive in the 80/20 rule. Focus on those who are willing to work hard for you and who are driving results...and keep them motivated. Those who aren't...identify issues and put an action plan in place...if necessary performance manage. The most enjoyable part of my job was to see the growth and development of people whether it be mini break throughs or huge milestones...it's a gift that I give which is the giving of myself to others to see them succeed. – less

I have learned so much from this company I went from scanning mail to answering telex's and helping with the switchboard.

Management is wonderful here they really want you to succeed in their company. they will help train you and give you what you need to get ahead in their company. they see that you are a good worker and they ask where you want to – more...  be.

finding weird things in the mail.

we had a lot of fun playing music having staff parties – less