HELPFUL COMPANY AND THE MANAGEMENT IS VERY COOPERATIVE
TECHNICAL SUPPORT EXECUTIVE (Former Employee), BANGALORE, INDIA – December 25, 2011
Aegis is an outsourcing services company that helps global brands deliver improved consumer experiences. Over the last three decades, the solutions that Aegis offers have evolved from just contact center services to a wide range of solutions that manage experiences (contact centers and engineering design solutions), enable experiences (technology solutions – more... and education), extend experiences (FAO, HRO, and shared services), and enhance experiences (analytics).
Aegis currently serves more than 150 global clients, operates from 13 countries, has more than 50 global locations, and a talented workforce of more than 50,000 people.
Aegis has won many accolades. Some recent ones include the Best Contact Center Services Provider by Frost & Sullivan (APac) and Best Employer Award by Aon Hewitt. Aegis continues to be ranked among the top five in various rankings across the globe.
Parent company: Essar Group Essar Global Limited, the parent company of Aegis, is a business corporation with a balanced portfolio of assets in the diverse manufacturing and services sectors of steel, energy, power, communications, shipping ports and logistics, and construction. Privately owned and professionally managed, Essar has judiciously invested in the commodity, annuity and services business segments.
A culture of success Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.
A foundation for growth Aegis has built its value proposition not as a service provider but as a client partner, with its ability to do the following:
Provide customized delivery solutions based on your requirements. Utilize an innovative delivery approach that involves understanding you and your customers and markets. Bring together the best talent to design, implement and manage the solutions offered. Enable process improvements using industry benchmarks and standard quality processes. Help you to achieve customer satisfaction by continually leveraging our knowledge base. – less